Refund Policy

1. Overview

At OM2Chat, we want you to be completely satisfied with our AI-powered document intelligence platform. This refund policy outlines the terms and conditions for refunds and cancellations.

2. Free Trial

We offer a 14-day free trial for all new users. During the trial period:

• No payment is required to start your trial
• You can cancel at any time during the trial without charge
• Your account will be automatically upgraded to a paid plan after the trial ends
• You will be notified via email before your trial expires

3. Subscription Cancellation

You can cancel your subscription at any time:

• Through your account dashboard
• By contacting our support team
• By emailing support@om2chat.com

Important: Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the period you've already paid for.

4. Refund Eligibility

4.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all paid subscriptions. If you're not satisfied with our service within the first 30 days of your paid subscription, we'll provide a full refund.

4.2 Refund Conditions

Refunds may be provided in the following circumstances:

• Service outages lasting more than 24 hours
• Technical issues preventing normal use of the service
• Billing errors or duplicate charges
• Unsatisfactory service quality within the first 30 days

4.3 Non-Refundable Situations

Refunds will not be provided for:

• Usage beyond the 30-day guarantee period
• Violation of our Terms of Service
• Change of mind after extensive use of the service
• Failure to cancel before automatic renewal
• Requests made more than 30 days after payment

5. How to Request a Refund

To request a refund:

1. Contact our support team at support@om2chat.com
2. Include your account email address
3. Provide the reason for your refund request
4. Include any relevant details or screenshots

We will review your request and respond within 3-5 business days.

6. Refund Processing

Once approved, refunds will be processed as follows:

• Processing Time: 5-10 business days
• Method: Refunded to the original payment method
• Notification: You'll receive an email confirmation
• Account Status: Your account will be downgraded to free tier or cancelled

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Service issues affecting only part of the billing period
• Downgrading from a higher-tier plan mid-cycle
• Special circumstances approved by our support team

8. Data After Cancellation

After cancellation or refund:

• Your account will be downgraded to the free tier
• You'll retain access to your documents and data
• You can reactivate your subscription at any time
• Data is retained for 90 days after cancellation

9. Disputes and Chargebacks

If you believe a charge is incorrect, please contact us first before disputing the charge with your bank or credit card company. We're committed to resolving any billing issues quickly and fairly.

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be effective immediately upon posting. We encourage you to review this policy periodically.

11. Contact Information

For questions about refunds or cancellations, please contact us:

12. Additional Information

This refund policy is part of our Terms of Service. By using our service, you agree to the terms outlined in this policy.